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Best Price Guarantee

Jpark Island Resort & Waterpark will make available the best guest room \ price for the hotel (the “Best Price Guarantee”). “Jpark Island Resort & Waterpark Website” is the website owned or operated by or on behalf of Jpark Island Resort & Waterpark bearing the logo and branding of Jpark Island Resort & Waterpark.

In the unlikely event that a lower price at Jpark Island Resort & Waterpark is made available on a non-Jpark Island Resort & Waterpark website (the “Competing Price”), upon its receipt of a claim that satisfies these Best Price Guarantee terms and conditions (the “BPG Terms”), Jpark Island Resort & Waterpark will honor that Competing Price and match it.

Terms and Conditions

For a claim to be eligible under the Best Price Guarantee:

  • The claim must be submitted prior to, or within 24 hours after, making a reservation through a Jpark Island Resort & Waterpark Website, and at least 24 hours before the standard check-in time at Jpark Island Resort & Waterpark.

The claim must include:

  • Booking Confirmation Number
  • Full Name on the reservation
  • Lower rate found (with currency)
  • Room type/ Rate plan (i.e Deluxe Room with Buffet Breakfast)
  • Url of the website where the lower price was found
  • Reservation date
  • Stay dates

A claim may be rejected by Jpark Island Resort & Waterpark if it is incomplete or concerns a non-Jpark Island Resort & Waterpark website.

PLEASE NOTE: You don’t need to make a booking on the competitor website, just email the complete details of your claim to reservations@directwithhotels.com. We will get in touch with you within 48 hours from the receipt of the claim to verify its validity.

  • For the Competing Price to be valid, it must be a currently available lower published online room price for Jpark Island Resort & Waterpark, the same stay dates, the same number of guests, the same room type, with a similar view and room size, and include similar or additional value-added amenities (e.g., free breakfast).
  • Jpark Island Resort & Waterpark will compare the total room cost of a stay, and multiple claims for a stay consisting of two or more nights in the same week at the same Jpark Island Resort & Waterpark.
  • Jpark Island Resort & Waterpark will convert any Competing Price offered in a different currency than the price made available through the Jpark Island Resort & Waterpark Website, and may deny claims where it determines that the difference between the prices is due to exchange rate fluctuations.
  • Taxes, Surcharges, Booking fees, extra adult fees, fees for children, rollaway charges will be included in the price comparison.
  • The estimated value of value-added amenities (e.g.,free breakfast, use of Wifi, vouchers) offered as part of a Competing Price will be excluded from the price comparison, and will not be provided by Jpark Island Resort & Waterpark when honoring a lower price.
  • Jpark Island Resort & Waterpark may deny claims where the difference between the Competing Price and the price on the Jpark Island Resort & Waterpark Website is less than one percent.

The Best Price Guarantee does not apply to:

  • Prices being offered by channels other than Agoda, Booking.com and Expedia.
  • Unpublished or negotiated prices (e.g., corporate discount rates, group rates, meeting rates);
  • Rates requiring membership in a club or other organization, offered pursuant to direct mail or email solicitations, requiring discount codes or coupons, or otherwise not intended for the general public;
  • Package prices (e.g., prices that include a combination of a room and airfare, an overnight cruise, car rental);
  • Prices offered by opaque providers (e.g., Hotwire, Priceline) that do not provide the name or location of the hotel until after a reservation has been made; and
  • Prices offered on on-request websites that do not provide immediate hotel confirmations (e.g., Asiaweb).
  • The Best Price Guarantee does not apply to existing reservations that are not booked through a Jpark Island Resort & Waterpark Website, and Jpark Island Resort & Waterpark is not responsible for any fees associated with cancelling a reservation made through a different channel (e.g., a call center, a non-Jpark Island Resort & Waterpark website).
  • The Best Price Guarantee will be suspended during times where the Jpark Island Resort & Waterpark Websites or certain prices are not available due to an outage, a technical issue or a circumstance beyond Jpark Island Resort & Waterpark’s reasonable control.
  • A Best Price Guarantee reward will only be provided if the individual making the valid claim stays in the reserved guest room.
  • Jpark Island Resort & Waterpark has the sole right and discretion to determine the validity of any claim and will not review documentation provided by the individual submitting a claim as part of its validation process. Jpark Island Resort & Waterpark reserves the right to deny a claim, if it cannot independently verify the availability of a Competing Price at the time it processes the claim.
  • Jpark Island Resort & Waterpark may at any time and without notice terminate or restrict a person\’s ability to submit a claim under or otherwise benefit from the Best Price Guarantee, if in its sole discretion Jpark Island Resort & Waterpark determines that such person has: (1) acted in a manner inconsistent with applicable laws or ordinances; (2) acted in a fraudulent or abusive manner, (3) submitted multiple invalid Best Price Guarantee claims; (4) failed to stay at Jpark Island Resort & Waterpark Hotels after receiving approved Best Price Guarantee Claims; or (5) breached any of these BPG Terms.
  • Any disputes arising out of or related to the Best Price Guarantee or these BPG Terms shall be handled individually without any class action, and shall be governed by, construed and enforced in accordance with the laws of Jpark Island Resort & Waterpark.
  • Void where prohibited by law. Jpark Island Resort & Waterpark reserves the right to amend, revise, supplement, suspend or discontinue the Best Price Guarantee or these BPG Terms at anytime in its sole discretion and without prior notice.